Terms and Conditions
Please read this carefully. By submitting an order on this web site you are agreeing to the terms
that appear below which will apply to any purchase made on this web site.
These Terms and Conditions were most recently updated on 01 June 2020.
All purchases made on this web site are governed by these Terms and Conditions at any time
although the Terms and Conditions governing any given purchase will be those in effect at the date
of your order. If you order goods after we have published the changes you will be bound by those
changes. Accordingly, you should check prior to each order to ensure that you understand the
precise terms and conditions applicable to your purchase. To assist you in determining whether the
Terms and Conditions have changed since your most recent order we will display the date and time
when these Terms and Conditions were most recently updated.
We will confirm acceptance of your order. This will occur either by message on the website
immediately after you have confirmed your order, or by us sending an e-mail to the email address
you have provided to us. At this point the purchase contract will be made and we will supply the
goods to you in accordance with your order and these Terms and Conditions.
You must be 18 years old or over and must have completed the registration process in order to
participate in our service.

All Pictures shown are for illustration purposes only. The packages and labels of the products may

? The price of the goods will be as quoted on the web site at the time you confirm your order (usually
by clicking the "checkout" button) subject only to any inadvertent technical error for which we will
not be liable. If you subsequently amend your order, the prices charged will be those applicable to
the amended item(s) at the time that the amended order is confirmed. Please note that as
promotions are offered for a limited period of time subsequent amendments to your order may
mean that certain promotions are no longer being offered.
All prices quoted are inclusive of any Value Added or other tax.

Payment may be made by debit, credit card, PayPal.
The debit, credit and charge cards accepted by us are those listed on the web site on the date on
which your order is placed.

Delivery will be made to the address specified by you when you register on the website. You have
the ability to change this address, during the check out, should you need the delivery made to a
different address (ex. your office). We reserve the right to restrict deliveries in certain areas, and
this includes the right to eliminate certain areas from our delivery schedule altogether.
We will always try to supply you with the full quantity that you have ordered. In the event that the
goods delivered to you are incomplete or include incorrect goods, you must notify us promptly. If
you are not satisfied with the quantity you have received we will arrange with you for these goods
to be returned to us (please note that the goods must not be used and must be in good condition).
You will not be charged for any incorrect goods or goods which you have not received. In any event,
our liability will be limited to the price of the goods not delivered or incorrectly delivered and the
cost of delivery.
We take special care to endeavor that deliveries are made within a short delivery slot and
accordingly, it is your responsibility to ensure that an appropriate person is available at the delivery
address at all times during the delivery slot. We will try 3 attempts to deliver to you our goods, if no
one is at the address when the delivery is attempted the goods will be retained by us. We will leave
notification of delivery and will telephone to attempt to rearrange the delivery. Please note

adverse weather conditions or other events outside of our reasonable control may result in the
occasional late or cancelled delivery. If that is the case we will endeavor to contact you as soon as
we are able to in order to reschedule your delivery time and date. In any event our liability to you
will be limited to the price of goods not delivered and the cost of delivery.

We guarantee the quality of our goods. You must inspect the goods and notify us promptly of any
dissatisfaction with your order. We will promptly and fully refund the cost of any goods that do not
meet with your reasonable satisfaction. We will arrange with you for the goods to be returned to
Subject to clause 7.1 below, we will not accept any further claims for loss from or in connection
with the supply of faulty goods, whether direct, indirect, consequential or otherwise, howsoever

You have 6 hours after you order is made to change your mind about purchasing the goods and
withdraw or change your order. There is no charge for doing this.
In respect of non-perishable items, you have the right to cancel the contract up to 14 working days
following the delivery of the goods by notifying us by telephone or e-mail. In the case perishable
items you do not have the right to cancel the contract. Should you wish to cancel your order outside
the period set out in paragraph 6.1 we shall be entitled to charge you in full for an amount equal to
the cost of the perishable items contained in your order and the cost of delivery.
We will arrange with you for cancelled non-perishable goods to be returned to us, and we will
credit your payment card with their price within a reasonable period.

Nothing in these Terms and Conditions will restrict our liability for death or personal injury
resulting from our negligence, neither will any of these terms restrict any of your statutory rights.
In addition to paragraph 4.4 we will not be deemed to be in breach of contract or of these Terms
and Conditions as a result of any delay in our performance or failure to perform our obligations if
that delay or failure to perform is due to any cause or circumstance beyond our reasonable control
including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to
energy supplies, civil commotion, acts of terrorism or war.
Other than as set out in clause 7.1, our maximum liability arising out of any order for the supply of

goods to you under this contract will be limited to the retail price of the goods contained in that

We respect your privacy. The personal information that you give us is held with care and security.
We do not sell, rent or transfer this information to third parties for their marketing purposes unless
you agree otherwise. For full details see our Privacy Policy
At the time of your registration you will receive a password. Please keep this secret, as you are
entirely responsible if you do not maintain the confidentiality of your password. You are entirely
responsible for all orders placed with us or information given to us under your email address in
combination with your password. You must immediately notify us of any unauthorized use of your
email address and/or password or any breach of security known to you.

Any Customer complaints should be addressed to our Customer Service Helpline, the e-mail
address and telephone number of which are listed on our website in "Contact Us".

From time to time, and in our complete discretion, purchases of goods may be subject to special
offers. In the event that such a special offer applies to your purchase, the terms of such special offer
shall be subject to these Terms and Conditions. If there is any conflict between the terms of a
special offer and these Terms and Conditions, these Terms and Conditions shall prevail unless
specifically excluded.
We may change the terms of special offers, or withdraw them altogether, at any time and without
prior notice.
We reserve the right to offer in our complete discretion different customers different special
offers, promotions and the ability to enter different competitions.

This contract is subject to English law and the exclusive jurisdiction of the English courts.

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